When I use the correct token, but return 401 The access token provided is expired | Community
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When I use the correct token, but return 401 The access token provided is expired

  • October 13, 2022
  • 3 replies
  • 0 views

I have a script like this

1. create a token by the user name and password

2.Then use the token to get ticket data

The script runs correctly most of the time

But there are always several errors in a day

HTTP/401: Unauthorized - {"error":"invalid_token","error_description":"The access token provided is expired, revoked, malformed or invalid for other reasons."}

But in fact, when an error occurs, I get the token. I can get the data normally by manually calling the API

Why is this,The token is correct and has not expired, but an error occurred and 401 was returned.This is strange

 

3 replies

Eric27
  • October 13, 2022
Hey there,

This is most likely a bug, would you mind opening up a support request so that the appropriate team can look into it? 

Thanks!

  • Author
  • October 14, 2022

Hi,Eric,I'd love to open a request,But I'm not sure where to submit. According to the link, I can't find the place to submit


Denis20
  • December 19, 2023

Have the same problem