webhook sends us a different requester id for the same user

Hi Bohdan! Could you please share the configuration so that we can see what could be occurring? Please provide as many details as you can!

Hello!

When user sends message in Discord, the ticket should be created or updated. We set up the trigger, which should display ticket details when it's creating or updating. And I noticed that the webhook, that we receive from Zendesk, sends different requester_id for the same user.

So for example, I have only one chat with only one person. Everytime this person writes to discord and ticket creates, Zendesk creates a new user for this person.

How not to receive different data for the same user?

My trigger configuration is: 

Conditions: ticket is created or ticket is updated

Config: 

{
 "ticket": {
 "requester_id":"{{ticket.requester.id}}",
 "id": "{{ticket.id}}",
 "ticket_url": "{{ticket.url}}",
 "ticket_status": "{{ticket.status}}",
 "ticket.requester.name": "{{ticket.requester.name}}",
 "subject":"{{ticket.title}}",
 "user":"{{current_user.name}}",
 "requester_id": "{{ticket.requester.id}}",
 "custom_fields":"{{ticket.ticket_field_360007938440}}",
 "latest_comment" : {
 "is_public": "{{ticket.latest_comment.is_public}}",
 "comment_author":"{{ticket.latest_comment.author.name}}",
 "value" : "{{ticket.latest_comment.value}}",
 "attachments" : [
 {% for attachment in ticket.latest_comment.attachments %}
 {
 "filename" : "{{attachment.filename}}",
 "url" : "{{attachment.url}}"
 }
 {% if forloop.last == false %}
 ,
 {% endif %}
 {% endfor %}
 ]
 }
}
}