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Webhook Failures - EOF Error

  • December 23, 2022
  • 6 replies
  • 0 views
Raishad

I'm seeing webhook failures and I'm not sure what is causing it. The failures happen seemingly randomly.

I've checked my ingress controller, and I'm not seeing the request come in. For example, if the webhook failed for ticket id 2 - I'm seeing requests for ticket id 1 before and ticket id 3 after.

In the Activity tab for the Webhook, I'm seeing the response body as 

Post "<url of webhook endpoint>": EOF

with the headers

Server: envoy
Date: Fri, 23 Dec 2022 14:17:24 GMT
Content-Type: application/json
Content-Lenth: 93

Does anyone have a suggestion of what is happening? Or areas to look into?

      6 replies

      Eric27
      • Eric27
      • December 27, 2022
      Hey Raishad,

      Mind if we move this into a ticket so that we can take a closer look?

      Thanks!
        Raishad
        • Raishad
        • Author
        • December 27, 2022

        Sure, that sounds great. What do you need from me?

        Eric27
        • Eric27
        • December 27, 2022
        Hey Raishad,

        I've opened a ticket on your behalf. I'll continue working with you via that. 
         
        Thanks!
        M

        Hi Eric, 

         

        I’m also experiencing this issue. Could you please help me understand why this is happening and how to identify which ticket is affected?

         

        Additionally, could you let me know how to fix or re-run this webhook?

         

        Thanks,
        Mathan

        M

        Hi Eric, 

         

        I’m also experiencing this issue. Could you please help me understand why this is happening and how to identify which ticket is affected?

        PUT  "<url of webhook endpoint>": EOF

        Additionally, could you let me know how to fix or re-run this webhook?

         

        Thanks,
        Mathan

        C
        Hi Mathan,
         
        Are you seeing this error in your endpoint's logs?  Or are you seeing it in the webhook activity in Zendesk Admin Center?
         
        Thanks,
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