I want an api end-point which will resolve my problem stated below:
I want to store end-user further comments on the same ticket by calling api-end-point some another request.
The problem which I am facing is that I am able to store the comments of the end-user for some other time but in the zendesk interface it is shown with the admin name not with the requester name.
In the above image:
The comments: "I am still looking in this problem2" has to be from Roger side but when an api end-point is called it will show the name of the administrator.
For Authentication: Using Admin credentials
api: https://xyz1462.zendesk.com/api/v2/tickets/{{ticket_id}}
body:
{
"ticket": {
"comment": {
"body": "Not satisfied10",
"public": true
},
"status": "open",
"requester": {
"requester_id": 390692754238,
"name": "Roger",
"email": "xyz@gmail.com"
},
"submitter_id": 390692754238
}
}
You should use the requests endpoints to create or update tickets on behalf of a customer. You can read about that here.
Hope this helps,