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Voice API - get single call by id

  • April 18, 2024
  • 1 reply
  • 0 views
R

Hello!

 

The voice comment object in the ticket audit log does not have all the information about calls that I'm looking for so I'm looking for ways to get more details about phone calls.

 

The incremental exports API seems much more interesting but it would fit our architecture much better if there was an API where we could get this level of detail about calls but then by a single call id. Is there perhaps an (undocumented) API like this or did I maybe miss it in the documentation?

 

Thanks in advance!

      1 reply

      Greg29
      • Greg29
      • April 22, 2024

      Hi Rocco! We do have an endpoint that might work for you, however if I'm being honest, I don't have much experience with it. It's part of the Talk Partner Edition API, which used to have a separate charge, but now it seems it's included in all Suite plans. Take a look at the Retrieve a Single Call by ID API and let me know if that works for you!

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