We are using the Zendesk CLI tool for our Translation app to translate user messages and post them back to the Zendesk chat window. We are using the logic `client.invoke('ticket.sendMessage', { channel: value1, message: value2 })`. However, we are encountering an error: "This action can only send a message during an active chat, messaging, or direct messaging in a social channel." Even though we are interacting with an active chat, the 'ticket.sendMessage' method, which previously worked, has suddenly stopped functioning. Please suggest a solution to resolve this issue.
User Message API for sending message back not wokring
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I see you have an open ticket about this. I'll be working with you through that ticket to review some account setting and ticket data-specific details.