Use user info on the flow builder without asking him info | Community
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Use user info on the flow builder without asking him info

  • November 2, 2022
  • 1 reply
  • 0 views
raphael12

Hi,

We loaded the data info about the customer when this one use messaging but I cannot figure out how to use this info in the flow builder to create condition.

For example:

If the customer is platinum then I will send him this message in the flow builder.

If he is silver then I will send him another message.

Did anyone succeed to did this? I imagine I can do a GET request to get info about the current user of the widget but I don't know with witch URL 

Best regards,

    1 reply

    jeremy12
    • jeremy12
    • July 24, 2023

    It's quite disappointing that such a feature does not exist. Why am I not abe to use custom user fields or organisation tags to create a unique flow for my customers?

    I don't want workflow improvements for my agents to come at a cost of Customer Experience

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