Uploaded images by API gets corrupted

Hi,

I had similar issue with the same result: File uploaded but not with the correct format so it couldn't be opened in Support. For me worked getting the file in the following way and passing the blob to the POST call to ZD using fetch:

const localFile = await fetch(URL.createObjectURL(file))
const blob = await localFile.blob()

Regards,

Lydia

Hi Lydia, sorry for the delay... 
I've tryied your suggestion...

response
and the image still broken...
any other idea?
thank for replying

I think you must pass the blob of the file to the uploads endpoint and indicate that content type is binary:

Issue still occurs to me with image files. 
Code below for PDF uploads works! (using Content-Type: application/binary);

PHP/laravel, curl and correct content-type used. 
Any thougths? 

    $headers = array();

    $headers[] = 'Content-Type: image/jpeg';

    $attachmentUrl = 'https://storage.googleapis.com/orderaprint/orders/149872/367636_gooten_tote_bag_1711868333.jpg';

    $attachmentFileData = file_get_contents($attachmentUrl);

    $ch = curl_init();

          curl_setopt($ch, CURLOPT_URL, 'https://'.config('zendesk.sub_domain').'.zendesk.com/api/v2/uploads?filename=test.jpg');

          curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);

          curl_setopt($ch, CURLOPT_POST, 1);

          curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);

          curl_setopt($ch, CURLOPT_USERPWD, config('zendesk.username').':'.config('zendesk.token'));

          $post = array('file' => $attachmentFileData);

          curl_setopt($ch, CURLOPT_POSTFIELDS, $post);

    $result = curl_exec($ch);

    print_r($result);

    curl_close($ch);

    die();

Hello, 

are there any new findings? I am facing the same problem, all files except PDF are displayed as corrupt.

Thanks

Marcus

foreach ($files as $key => $file)

      {

        $attachmentFile = $this->uploadAndGetPath($file);

        $attachmentMime = 'application/binary';

        $tmp = explode('/', $attachmentFile);

          $file_name = end($tmp);

        $tmp = explode('.', $attachmentFile);

          $file_extension = end($tmp);

        if ($file_extension=='pdf') { $attachmentMime = 'application/binary'; } // application/pdf

        if ($file_extension=='zip') { $attachmentMime = 'application/zip'; }

        if ($file_extension=='jpg') { $attachmentMime = 'image/jpeg'; }

        if ($file_extension=='png') { $attachmentMime = 'image/png'; }

        $headers = array();

        $headers[] = 'Content-Type: '.$attachmentMime;

        $headers[] = 'Authorization: Basic '.base64_encode(config('zendesk.username').':'.config('zendesk.token'));

        $attachmentFileData = file_get_contents(Storage::url($attachmentFile));

        $ch = curl_init();

              curl_setopt($ch, CURLOPT_URL, 'https://'.config('zendesk.sub_domain').'.zendesk.com/api/v2/uploads.json?filename='.$file_name);

              curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);

              curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);

              curl_setopt($ch, CURLOPT_POST, 1);

              curl_setopt($ch, CURLOPT_POSTFIELDS, $attachmentFileData);

        $result = curl_exec($ch);

        $result = json_decode($result,true);

        curl_close($ch);

        $uploadTokens[] = $result['upload']['token'];

        //unlink(getcwd().'/'.$attachmentFile);

      }

It's still happening, using the upload api, only pdf files are opening in the support after upload, any other format get corrupted, Any solution for this ?

Hey Same boat as everyone here, is the API expecting a different format like base 64 for the images or binary data? PDFs work but images such as png and jpg are not going through

Hey @vivek12 I was able to solve this in C# by doing something like this

It looks like the endpoint just wants that file without anything else, I was trying to send a MultipartFormDataContent object before with no luck.

Im getting positive results with PDF, PNG and JPGs so far, so maybe try something along these lines in whatever language youre working in.

Best of luck