Hello,
I implemented a custom form to create tickets via API, including attachments as well, which was working 2 weeks ago without any problem.
Last week the newly uploaded contents are not available anymore in the tickets created via the tickets API and the attachments cannot be loaded in the ticket. Other attachments coming from the embedded form are fine and can be loaded.
The post request to the attachment API is returned successfully:https://company.zendesk.com/api/v2/uploads.json?filename=${fileName}
But the uploaded file is not available on the returned value of upload.attachment.content_url and upload.attachment.content_url.
Might it be a problem with the cdn server connected to the attachment API? Anybody else experiences this?
All the settings in the admin and credentials for authorization are the same as 2 weeks ago when this was working perfectly.
The file storage has still plenty of GB to fill up.
What could be the problem? What other kind of information should I provide to find the cause?
Thank you
