Updating a User Field with Zendesk Api

Hi Ahmed! thanks for your help. So in order to specify the user field to be changed, I replace "user_field_key_1" with the user field ID or I should put it in another part of that code block?

Thanks for jumping in to problem solve, @ahmed11!

Hello everybody,

I am currently working on the idea of a contact counter in the user profile, with which one can track how often a customer has been contacted.

The function should look something like this: Lightagents try to contact users. With each attempt, the light agents leave an internal comment with a certain keyword. This keyword activates a trigger with a webhook that updates the user field (contact attempt).

I have copied the above-mentioned suggestion as a basis. However, I would now need a function that increases the value in the user field by 1 for each contact attempt. 

Does anyone have an idea how to implement this?

So in principle:

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}.json \
-d '{"user": {"user_fields": {"counter": "increase value by 1"}}}' \
-H "Content-Type: application/json" -X PUT \
-v -u {user}:{api_key}

Hi Ahmed, thank you for your reply :)

I would use a Zendesk webhook. How would it work with a liquid placeholder?

Hello Ahmed,

It took a while to get back to this issue.

Yes, this code works exactly as it should! Thanks again for your help :)