I'm trying to use the unified search url below and I get a 403 error even though I'm logged into our zendesk hub:
/api/v2/guide/search?filter[locales]=en-us
If I try the article search /api/v2/help_center/articles/search, it works fine.
Is there a setting I'm missing?
Hey, Paul!
Sorry for the delay in someone getting back to you!
Are you still running in to this issue? Let me know if so, and I can look in to it further for you.
Tipene
Hello.
I have the same problem with “api/v2/guide/search?filter[locales]=fr&query=test”
Translation of the error message: “Access to xxxx has been refused. You are not authorised to view this page.”
But I'm using my administrator account. And when I try with “api/v2/help_center/articles/search.json?locale=fr&query=test”, everything is ok
Maybe there's just a problem with the way the call is made or a setting that needs to be unlocked.
Thank you in advance for your help
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Are you making the requests through something like postman or curl, or a different method? Also, the Search API requires light agent, agent, or admin access privileges. Can you confirm that the credentials passed in the request meet these requirements?
Thanks!
Tipene