Unable to set ticket_form_id via REST API

Hi @Mohamed T. Ibrahim,

 ticket_form_id should be part of the request object rather than the comment object.

Please try with this restructured code.

{
  "request": {
    "subject": "[subject]",
    "comment": {
      "body": "comment"   
    },
    "ticket_form_id": [int_ticket_form_id]
  }
}

Hope this helps!!!

-sushant

Hey @Sushant Awalekar  I followed the structure you suggested but still not set.

@Mohamed T. Ibrahim

Can you confirm if the form is enabled for end-users?

27097112367

Yes it's enabled for end user 

@Mohamed T. Ibrahim

This is strange,

I am not sure what else preventing it.

Hi @Mohamed T. Ibrahim,

Please note that setting the ticket_form_id is only applicable for enterprise accounts, and I have checked your account and you are unfortunately not on Enterprise, that is why it is not working.

For more info:

Requests API.

Have a great day and stay safe!

Hello everyone,

I have same issue here; I try to input below but I'm getting an error

// not working - request error
"ticket_form_id": [int_ticket_form_id]

I not sure if mine is an enterprise acc. but the company gave me admin access to gcash1590118273.zendesk.com sandbox acc. 

// not working - request success but not set
"ticket_form_id": int_ticket_form_id