Dear,
I am trying to create a ticket using requests API within a specific channel. I have already tried setting with type or id but no luck.
Is there anything I'm overlooking?
"via": {"channel": "web_form"}
"via": {"channel": 0}
Unable to set channel with requests API
Hi Jason! The `via` parameter can have some unexpected behavior, depending on where you're viewing the creation channel. Could you tell me more about what you're seeing when you're creating these tickets? Is the ticket not actually being created or is the channel being set as something other than "web_form?"
Dear,
Thanks for your reply.
The tickets are created but with the channel web_service. Every other parameter works fine.
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viawon't be available to be modified, as that would require admin authentication. If you do want to allow for this, you'll want to use an API token to handle this, as we outline here.