Hello,
I'm trying to update some ticket fields via API, but getting a non-error failure. Can someone please suggest what I should try to unblock this? Below is my request:
Note - I've also tried this with the following syntax, but with the same outcome:
{ "ticket": { "name": "Feature Request" } }
And this is the job_status output I get:
Hi Borys! The reason that this is happening is because the object for custom ticket fields is different than how you are sending this in. You need to use the `custom_fields` attribute, and then pass that in an array of objects, even if it is just a single field that you are updating. Take a look at this article for the specifics around this.
Additionally, since you are using a bulk update method, you are launching a job that will either successfully complete or fail as a whole. As such, you won't receive the specific error response that you would get when individually trying to update this. If you made this update using the Update Ticket API, you should receive a 422.
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