Trying to update a custom field in user profile with a ticket field, need your help

Hello Jay,

I've just performed a test on my end setting up a webhook to auto populate a user field from ticket field, the endpoint I used is the following:

https://z3nadvocate406.zendesk.com/api/v2/users/{{ticket.requester.id}}.json

I sent this payload:

{
    "user": {
        "user_fields": {
            "email_address":"{{ticket.ticket_field_11986461862804}}"
        }
    }
}

And it worked as expected, the user field was populated with the ticket field value.

@Kuba
Thanks for writing back.
The field "ssuserid" is a custom field, does that make any difference?

User:


Ticket:

This is how I have configured it, can you please check and suggest?

Endpoint
https://<ourdomain>.zendesk.com/api/v2/users/{{ticket.requester.id}}.json
Description
-
Method
PUT
JSON body

{

  "user": {

    "user_fields": {

         "ssuserid": "{{ticket.ticket_field_16001680786589}}"
      }
  }
}

No, it does not make any difference, in my case I also updated the custom fields. 

Do you use a webhook within a trigger to make the API call? If yes, does it return 200? I had to refresh an user page to see the change in the custom user field. Here is a video for my test, you can see if yours is set the same. https://vimeo.com/910370124?share=copy

It looks like there might be an issue with the payload. Have you double-checked the field ID and key?