I have several sets of keywork triggers to add ticket tags. However, recently, when >1 keyword exists in the message context one or more triggers do not work and so not every ticket tag is being added. This only happens when >1 keyword is present, and I have confirmed that the triggers work individually. What could the problem be?
Triggers not working
Hey Matt,
Tough to say without seeing the trigger configurations, do you mind grabbing some screenshots?
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.