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Timeout from API calls

  • July 5, 2021
  • 5 replies
  • 2 views
L

Hi,

I'm writing a script to get some data from my Zendesk instance. Some times I'm getting a timeout error from the API call (usually it's from search API). I'm not sure if they can be related with Zendesk (busy at some particular times) or my connection.

Did anybody experience the same issue? Any suggestion about how to avoid it or manage it?

Regards,

Lydia

      5 replies

      A
      • Adrian24
      • July 7, 2021

      Hi Lydia,

       

      Hope all is well! Timeout errors when making an API call can occur for different types of reasons. If you can share the API call you are using and the timestamp the last time you get the Timeout error, I can check your account to narrow this down.

       

      Regards,

      Adrian 

      L
      • Lydia13
      • Author
      • July 15, 2021

      Thanks, Adrian. I usually get those time outs in morning times so I think it's related with people working in the instance...

      Tung13
      • Tung13
      • April 12, 2024

      hi @lydia13 , have your issue fixed ?

      We also are experiencing the same issue

      Tung13
      • Tung13
      • April 15, 2024

      hi eveyone for my case, we fix by change  to use access token to auth instead of password.

      Hope that would help you cases as well.

      L
      • Lydia13
      • Author
      • April 15, 2024

      Thanks for the suggestion, Tung. In my case it was fixed by itself in that particular instance, but I'll try your fix if it happens again.

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