Tickets open on agent that we use for api | Community
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Tickets open on agent that we use for api

  • February 22, 2022
  • 1 reply
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naor

We using api to create tickets from our website, but some tickets opened with the name of the agent we use for api authentication as the requester

    1 reply

    Guided
    • Guided
    • February 22, 2022

    Hey Naor Be,

    Did you consider using the create request endpoint instead? (Not sure if it suits your needs and setup!)

    Anyway; the API user will be used as 'submitter', but the ticket should get the 'requester' you pass in the payload to the API. Could it be that on some occasions no requester data is passed? In that case it will default to the API user.

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