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Ticket Search - Custom Fields - Multiple Values, including Blanks

  • June 19, 2024
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Cas.D

When searching for multiple values of the same custom field, one can add the following to the query  parameter of the /search endpoint:

custom_field_1234:some_value custom_field_1234:some_other_value

 

This will search for instances where the custom field with ID 1234 contains “some_value” or “some_other_value” - this works as expected.

 

When searching the same field for blank/NULL values, one can include the following to the query parameter:

-custom_field_1234:*

And, this will correctly return all instances where the field with ID 1234 has blank/NULL values.

 

There is an issue, however, when combining the two. Example: I need to find all instances where the values is either “some_value” or is blank:

custom_field_1234:some_value -custom_field_1234:*

 

This will result in only the blank values.

 

Is there another way to accommodate this use case?