Ticket metrics incremental

Hi Michal! The ticket metrics endpoint does support pagination and the data structure that it returns is the same regardless of whether you use the regular list method or add on the pagination. Pagination should never affect the underlying data that it's returning, it's simply providing a different list of the same data. To use the incremental functionality of this endpoint, simply append `?page[size]=100` to the end of the url, like this: {subdomain}.zendesk.com/api/v2/ticket_metrics?page[size]=100.

I see that you also mentioned ticket metric events, which definitely will be different. The events endpoint will return a chronological list of events on all tickets, whereas ticket metrics will return its results descending via ticket ID and will tell you the current state of the SLAs on the tickets.

Let me know if you have any other questions!

Hi Greg! I was looking for something more like {subdomain}.zendesk.com/api/v?/ticket_metrics?start_time={unix_time} . Do I am able to achieve similar incremental result based on time as with GET /api/v2/incremental/tickets/cursor.json?start_time={unix_time} ?

I was expecting something like GET /api/v2/incremental/ticket_metrics/cursor.json?start_time={unix_time} , but that does not seem to exist