Hello.
When I query the /api/v2/tickets/count end-point, it reports 48834 tickets.
When I add up all the tickets I get when I iterate over all the pages of /api/v2/incremental/tickets/cursor.json, it adds up to 212544.
What causes this difference? I already checked if ticket ids don't appear twice, or the "status" is "deleted", but this is not the case.
Any insight is much appreciated.
Thanks Christopher. Could it be that the count also does not include closed tickets? When I subtract the closed tickets from the number that I actually iterate over with using the cursor, the numbers do match up.
What I heard through other channels specifically is: "Count Ticket endpoint will exclude closed tickets that have been marked as closed for at least 120 days."
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The Count Tickets endpoint does not include archived tickets. However, the Incremental Ticket Export does include archived tickets. This might account for the difference you're seeing.