I ran the Zendesk API to get an overall count of tickets. I am getting a low number. Is there a way I can get an overall ticket count?
Ticket Count
Hello @tyler21
I would appreciate it if you could share the API you used for that purpose.
I can see that api/v2/tickets/count does not include archived tickets (tickets in closed state for more than 120 days), this could explain why your result is lower than anticipated.
I apologize for lack of information regarding the API. I am referring to the Ticket API
GET /api/v2/tickets/countGET /api/v2/tickets
Would there be a way to get the count of the archive tickets?
Hi Tyler,
All ticket API endpoints except Count Tickets, Listing Tickets, Listing Ticket Metrics, Ticket Skips, and Listing Ticket Audits return archived tickets.
More information can be found here: About ticket archiving
All ticket API endpoints except Count Tickets, Listing Tickets, Listing Ticket Metrics, Ticket Skips, and Listing Ticket Audits return archived tickets.
More information can be found here: About ticket archiving
Thank you. I can now proceed with my current project.
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You may also refer to this article here: Why do I see a difference between the data I get through APIs and the results from my Explore reports and dashboards?
I hope this helps.