There is a way to obtain which agent made the first assignment | Community
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There is a way to obtain which agent made the first assignment

  • October 28, 2021
  • 1 reply
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David56

There is a way to obtain which agent made the first assignment

1 reply

Eric27
  • October 28, 2021
Hey there,

This can be accomplished by using the Ticket activities endpoint. Using this you can list the activities and then find the first person assigned to the ticket. 

Hope this helps,