The ConnectOnPageLoad option for Zendesk Chat js widget results in duplicated departments being listed in the widget's dropdown | Community
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The ConnectOnPageLoad option for Zendesk Chat js widget results in duplicated departments being listed in the widget's dropdown

  • October 25, 2022
  • 3 replies
  • 0 views
D

Hello,

I would like to use the following Chat JS SDK option: https://developer.zendesk.com/api-reference/widget/settings/#connectOnPageLoad. I.e. set the "connectOnPageLoad" option to "false". It does work as described, however it also results in an unwanted side effect (which appears to be a defect), where items in the "Choose a department" dropdown become duplicated. Has anyone come across such a problem, and would be able to shine some light on it?

My complete "zESettings":

window.zESettings = {
  webWidget: {
    chat: {
      connectOnPageLoad: false
    }
  }
};

Thank you.

    3 replies

    C
    Hi Dominik,
     
    I've been unable to reproduce this in a test account.  Are you still seeing this behavior with the widget on a vanilla test page (including no other widget APIs)?
    D
    • Dominik13
    • Author
    • November 1, 2022

    Hi Chris,

    I've just created a completely empty index.html file with just the following content, and I still see this behaviour.

    <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=MY_KEY_REDACTED"> </script>

    <script>
        window.zESettings = {
            webWidget: {
                chat: {
                    connectOnPageLoad: false
                }
            }
        };
    </script>

    I can probably provide you with my "key", if needed, but I'd rather send it via email.

    C
    No problem.  I've created a ticket for us to dive into this together.
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