Sunshine Conversations messages aren't listed as comments in Zendesk | Community
Skip to main content

Sunshine Conversations messages aren't listed as comments in Zendesk

  • August 23, 2023
  • 2 replies
  • 0 views
Alexandre11

Hello,

We use Sunshine Conversations to connect Zendesk to our chat application. I've noticed that the messages sent/received via the Sunshine Conversations API are not listed as comments on the Zendesk tickets. They are visible in the clients (Zendesk ticket and App Chat) correctly, but for Zendesk comment purposes, these messages are not visible; they are also not visible when listing the comments of a ticket through the Zendesk API. These messages are only visible in the event/audit Zendesk logs. Is it possible to list them as ticket comments?

    2 replies

    I
    • Ivan40
    • August 30, 2023

    Hello Alexandre

    To work and solve your issue we will need more information from your side. I have created a ticket so that we can have direct communication regarding this.

    Kind regards, 

    Ivan

    B
    • Bala12
    • December 15, 2023

    Hi

    Was this resolved? I am trying to get all the Sunshine conversation messages that are linked to a Zendesk Ticket. Is this possible?

    Thanks

    Terms & ConditionsCookie settingsAccessibility statement