Hi, we would like to start a Zendesk chat with a user on our website. We would like the chat to automatically open when a user has created a group on our website. The chat should ideally open with a standard message (eg. "Hi! We noticed that you have created your first group. Can we help you?") and also give the user the option to talk to a live agent.
So basically, we want to send an external event to Zendesk and Zendesk should in turn react on this event and open the chat with a message.
Is this possible to do?
There isn't a live chat JS API that will start a new chat from the front end with an agent message. But if your website can indicate that a new group was created in the page URL, you can leverage that to achieve your end goal using a proactive chat trigger. You could configure the trigger to check visitor page URL for the "group created" page URL on widget load and send the standard message to the visitor.