Smooch, como ter a informação de disparos válidos/pagos | Community
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Smooch, como ter a informação de disparos válidos/pagos

  • June 30, 2022
  • 1 reply
  • 0 views
L

Boa tarde, queria saber se é possível criar uma integração na qual eu receba o retorno das conversas pagas diária no Smooch, utilizamos a ferramenta para disparo de WhatsApp e só conseguimos ver quantas das mensagens foram cobradas (válidas) na fatura,

Sou do time de marketing e meu intuito é repassar ao time técnico o caminho, obrigada!

    1 reply

    Cécile16
    • Cécile16
    • July 6, 2022
    Hi Laura,
     
    You could use their webhook to listen to the following triggers and keep a record for yourself:
    conversation:message:delivery:channel (v2 webhook trigger for message delivery https://docs.smooch.io/rest/#section/Webhook-Triggers)
    and
    notification:delivery:channel (v1 webhook trigger for outbound notification delivery (HSM) - https://docs.smooch.io/rest/v1/#webhook-triggers
     
    By listening to the webhooks, you will be able to determine the cost per day/number. 
     
    Related resources:
    1. About Billing For Your WhatsApp Business Account

    A conversation starts when the first business message in a conversation is delivered and ends 24 hours later

     
    2. WhatsApp pricing change announcement

    A session starts upon delivery of a business reply to a user-initiated message or delivery of a business-initiated message to a user, and ends 24 hours later.

    3. WhatsApp Business Platform > Conversation-Based Pricing

    All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message.

     
    I hope it helps, Cécile
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