setting up Google Zendesk connector | Community
Skip to main content

setting up Google Zendesk connector

  • November 24, 2023
  • 1 reply
  • 0 views
Milad11

I am trying to set up a Zendesk connector in GCP to fetch data from Zendesk into our BigQuery database.

Previously, I used a Python script to do the same job and it worked just fine. But in Google Zendesk connector, I get authentication error and the connector gets rejected. The  authentication method (API token with a service email account) is the same as my python script and it still works but for some reason it doesn't work in the connector.

I talked to the support and they told me 2FA might cause this issue but because of the organisation policies I cannot deactivate 2FA for our accounts. 

I would like to ask you to create a help page for Google Zendesk Connectors and address the possible issues.

    1 reply

    Greg29
    • Greg29
    • November 27, 2023

    Hi Milad! If you're referring to this connector, this is actually something that Google has created, so we don't have a lot of insight into the inner workings of this. With respect to the root of the issue, if you are using 2FA and an API token, you should not be getting an error from our service. As a matter of fact, using an API token for Basic auth is a requirement if you're using 2FA, so I think that the issue is somewhere else in the chain. Based on that article from Google, I would check to make sure that your IAM roles are set up correctly and if they are and you're still having issues, I'd contact their support team to see what they say.

    If you do hear back from Google and they say that there is an issue on our side that they see in their logs, drop me a line here and I'll open up a ticket with you so we can discuss those details directly.

    Terms & ConditionsCookie settingsAccessibility statement