We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why?
Session from Classic Chat client (on our own app) closes after 1 minute of idle time
Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine
Thanks for the update, Josine!
Can you take a look at this link and see if any of the scenarios are applicable in your situation?
https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out-
Thanks!
Tipene
Can you take a look at this link and see if any of the scenarios are applicable in your situation?
https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out-
Thanks!
Tipene
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thanks for reaching out!
Just to clarify, is it the agent session that is timing out after idle time i.e status being moved to away or invisible? Or is it an active chat that is being ended after an idle time of 1 minute?
Thanks!
Tipene