Hi,
I would like to send an answer to the requester from a Zendesk app that I am developing. My organisation is only using email as channel, so it has to be able to send a message through the email channel.
How could I do this using either the Zendesk API or the ZAF?
You could just make a request to the Update Ticket endpoint as the default channel for changes made by the Tickets API is email. 🙂
For additional reference, here's a link to the via field channel mapping which shows the via type, assigned channel, and source.