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Search API help

  • June 30, 2023
  • 15 replies
  • 0 views

Sanket11

Hello,

I have started with the API integration.

I am looking to search organization where the custom field value is blank.

I want to achieve the above using API.

Please help me with this.

15 replies

Sanket11
  • Author
  • July 3, 2023

Hello Ahmed,

What if I want to fetch the only not none data using a custom field?


Sanket11
  • Author
  • July 3, 2023

Ahmed,

That works.

Also, I am trying export API with page size but not working.

https://commercient.zendesk.com/api/v2/search/export?query={filter[type]=organization&page[size]=1&-custom_field:none}


Sanket11
  • Author
  • July 3, 2023

Ahmed,

I am not able to find the proper API documentation as I need to consume a large no of APIs.

I need to use the APIs along with the Standard objects and Custom objects also.

Please help with this.

Your help would be really appreciated.


Sanket11
  • Author
  • July 3, 2023

Thank You, Ahmed.

above worked like a charm.

I am a c# developer and my organization is dealing with the data migration approach.

We are dealing with the standard objects, creating custom objects and fields, and inserting/updating data to the respective objects in the CRM.

I need to use the API for all the above processes and for that, I am looking for the proper documentation with the endpoints.

Can You please help me out with this?


Sanket11
  • Author
  • July 3, 2023

For the custom objects, I can see the legacy(sunshine) API and v2 API.

here I am confused that which one I have to use.


Sanket11
  • Author
  • July 4, 2023

Hello Ahmed,

Can You please help me with the above-mentioned points?


Sanket11
  • Author
  • July 4, 2023

Hello Ahmed,

I am trying to migrate to Zendesk.

I am using c# code as a backend to make the different API calls.

API calls include:

1. Standard object's field creation.

2. Custom object and field creation.

3. Creating lookups between standard and custom objects.

4. Fetching/Inserting/Updating the data with standard and custom objects.


Sanket11
  • Author
  • July 4, 2023

Ahmed,

If I am talking about custom objects, there are two types of custom objects legacy(sunshine) and EAP.

correct me if I am wrong.

I am using 14 days of the trial version now.

I just want to confirm that the custom object area, I am using is legacy or EAP.

Please see the attached screenshot.

 


Sanket11
  • Author
  • July 5, 2023

Ahmed,

Can someone from Your team guide me to go ahead with this EAP?

because I just need to use the Custom objects.

I am new to Zendesk.

I am also ready to have a call on this.

kindly suggest.

Thanks


Sanket11
  • Author
  • July 5, 2023

Also when I am calling the below API to get the custom objects list, I am getting an error.

 

https://commercient.zendesk.com/api/v2/custom_objects

 

{
    "error": {
        "title": "Not Found",
        "message": "You’ve reached this page because what you were looking for does not exist or there’s been an error."
    }
}

Sanket11
  • Author
  • July 10, 2023

Hello Ahmed,

I filled up the form on 6th July but still no reply from Zendesk.

Please advise here.


Sanket11
  • Author
  • July 12, 2023

Hello Ahmed,

Waiting for Your reply.


Tipene
  • July 12, 2023

Hi @sanket11,

You should receive confirmation of registration for the EAP within the next 24 hours, provided your Zendesk account meets the eligibility requirements.

Thanks!

Tipene


Sanket11
  • Author
  • July 14, 2023

Hello Tipene,

This is something weird that I am not getting any confirmation or denying(with reason) email from Zendesk even after a week from the EAP registration and that is for the custom object enable only.

Here I am eagerly waiting for the same.

Thanks

Sanket


Tipene
  • July 17, 2023
Hi Sanket,

Can you take a look through the eligibility requirements and confirm that you meet these. If so, let me know and I will follow up with the team on your behalf.
 
Thanks,
 
Tipene