Requests created via API have internal description instead of public | Community
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Requests created via API have internal description instead of public

  • May 25, 2022
  • 1 reply
  • 0 views
Brittany12

Hello,

I'm creating requests via the Requests API, and the description comment is being posted as an internal comment and I need it to be a public comment. What am I missing?

const request={
  comment: {
    body: zendeskDescription,
  },
  ......
};

      1 reply

      CJ99
      • CJ99
      • May 25, 2022

      Hi Brittany, 

      A requester should be required to make this kind of update. Is the requester being used, the requester on the ticket? If so, that might explain why the comment is internal. I know if someone tries to reply directly to a ticket from an email that is not the requester, the comment will appear internally. 

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