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Redirecting a given page to an external website

  • January 22, 2025
  • 2 replies
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Peter19

Hi

How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?

Thanks!

Example:

https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html

    2 replies

    Greg29
    • Greg29
    • January 23, 2025

    Hi Peter! As far as I am aware, there are no supported methods to redirect a Zendesk article to an external web page. The closest that we come to that is with vanity URLs, but that wouldn't be what you're looking to do here. Although this doesn't help this situation directly, I'll link the Redirect Rules API reference docs so that you can at least see what options are available.

    James57
    • James57
    • April 12, 2025

    Hi @peter19 ,

    You should be able to use Javascript methods to handle this - 

    window.location.replace(...) or

     window.location.href(…)  
    See this SO post for more info.

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