I'm getting 403 errors when trying to do a simple redirect. It's not an authorization or authentication issue. Zendesk Support has done troubleshooting and finally told me to post here. I understand this basic maintenance feature is still in EAP, so perhaps this is expected behavior. Our customers are getting 404 responses on deleted/archived articles. Really hoping someone can suggest a workaround to compensate for the non-functioning of the Redirect API that can buy us some time and make our customers' experience less terrible. Also, does anyone have a ballpark timeline for when this is expected to work (1-6 months, longer)? Thanks.
Endpoint: POST /api/v2/guide/redirect_rules
Body: {
"redirect_rule": {
"redirect_from": "/hc/en-us/articles/243512266. . .",
"redirect_status": "301",
"redirect_to": "https://../hc/en-us/articles/243914636. . ."
}
