I had a question regarding the send/post message API endpoint (link of doc: https://developer.zendesk.com/api-reference/conversations/#tag/Messages/operation/PostMessage).
api endpoint: https://{subdomain}.zendesk.com/sc/v2/apps/{appId}/conversations/{conversationId}/messages
with body for sending attachments:
{
"author": {
"type": "business"
},
"content": {
"type": "image",
“mediaUrl”: “xyz”
"text": "very big text"
}
}
If the content.type is set to "image", is there any limitation on the content.text character length? Specifically, if the text field contains a long string, is there a maximum character limit that could potentially cause an error?
According to those docs, if it is
textand nothtmlTextormarkdownText, there shouldn't be any limits. Are you seeing different behavior?