Hello,
Is it possible to create a query with Zendesk API to have all datas that we have with our customer suppport ?
We would like to have a query that give us all questions from clients with answers from agents for each ticket on Zendesk? In all different channels, for all languages.
@laura26 - are you referring to all of the tickets and responses from your agents? If so, there are many different APIs available for this. I would suggest you start by looking at the Incremental Exports endpoints.
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The Tickets API would be a good place to start when trying to retrieve this information. You can also use side loading to retrieve related records as part of a single request.
If there is any specific data you’re looking for let me know, and I can help with finding the appropriate endpoint.
Tipene