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Pull Custom fields from Ticket API

  • April 12, 2023
  • 3 replies
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Aditee

I am not able to find what is the name of field on API level and how to pull it via rest API request from tickets API.

    3 replies

    Aditee
    • Aditee
    • Author
    • April 13, 2023

    I am trying to make an API Call that will give me an answer on a ticket number, but return 1 of the custom fields as a result.

    Zendesk - Individual Ticket Get
    https://domain.zendesk.com/api/v2/tickets/59443.json 

    This will pull the ticket number 59443 and all it's details. Though I wanted to only get the custom field of 360014914040 in my system.

    I can call it by itself, https://domain.zendesk.com/api/v2/ticket_fields/360014914040.json, but of course that just tells me the type of field it is.

    I was hoping I could combine both API's to pull a repose of Ticket 59443 and just get back that custom field? 

    The issue is that when I pull just that ticket, all of the custom fields come in under a custom_field and hard to seperate it 

    Aditee
    • Aditee
    • Author
    • April 19, 2023

    Hi Ahmed Zaid,

    Yes I am able to pull the custom field id and values from it ..but I am not able to link it up with respective ticket id..it is showing all the possible values for all the tickets.It is hard to separate it. 

    Eric27
    • Eric27
    • April 19, 2023
    Hey Aditee,

    I think what Ahmed is suggesting is that you pull the ticket and then parse the response from there. 

    Here's a small example for node.js
     
    var axios = require("axios");

    var config = {
      method: "get",
      url: "https://example.zendesk.com/api/v2/tickets/123",
      headers: {
        Authorization:
          "Basic BASE64-encoded-credentials",
      },
    };

    axios(config)
      .then(function (response) {
        // Pulls the custom field array out of the response
        let customFieldArray = response.data.ticket.custom_fields;

        //Finds the field you want to return from the array.
        let myField = customFieldArray.find((x) => x.id === 12345);
        console.log(JSON.stringify(myField));
      })
      .catch(function (error) {
        console.log(error);
      });

    Hope this helps,
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