Hi masters,
So… I've used the powerBI connector to grab all tickets currently open and then check all audits for several KPIs and SLA that require that information (and are not available anywhere else…)
The think is that with PowerBI connector I always need to get all tickets, even the closed and solved, and only them I can filter them. Even worst, I cannot select the tickets I want the audits for… Basically I take more than 1gb of data and that's just ridiculous.
I believe that, using directly the search and audits API's I'm able to directly request just a subset of this data (and even take care of pagination and stuff), but the thing is that it still takes a lot of time pushing the information (although the information retrieved is less than 20%).
Could someone confirm me if this is the best approach? Or I'm missing some extra step?
Edit: Not sure why it was taking so much time the second time I refreshed without the Connector it was A LOT faster so it seems the way to go will need to be with several power query tailored to my needs…
The Zendesk connector at the moment is kind of useless….