Please, please please - fix the bug with safe_update and the ruby client. | Community
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Please, please please - fix the bug with safe_update and the ruby client.

  • September 15, 2022
  • 3 replies
  • 0 views
CJ99

This is a huge problem with the ruby client that has had an open bug about this:  https://github.com/zendesk/zendesk_api_client_rb/issues/420

Safe_update *does not work* if you use the ZD api ruby client. This is a huge problem and causes collisions on tickets. This is not fixable by anyone but Zendesk. The source of the problem and a solution were laid out in the bug 2 years ago. This has been causing us issues for years now. 

      3 replies

      Eric27
      • Eric27
      • December 16, 2022
      Hey CJ,

      We've gotten a card created for this issue. In the interim, we've put together a workaround and added it to the issue in github.
        CJ99
        • CJ99
        • Author
        • December 16, 2022

        Hi Eric, 
        That's great to hear! Can you explain what exactly the workaround is doing differently? As far as I can tell, the workaround is identical to the "steps to recreate", so I'm a little confused. 

        Eric27
        • Eric27
        • December 16, 2022
        Hey CJ, 

        If you look at the order of operations between our code example and the steps to recreate you'll see the difference. Instead of the tag being set before the safe_update is being applied it is not getting respected as anticipated. By modifying this so that the safe update is being sent with the initial PUT payload it gets applied as we'd expect. 
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