Obtain some Tickets Metrics data via Zendesk API?

Hi Fabian! Once a ticket has been archived, the Ticket Metrics API is one of the few endpoints which are no longer available. Are you looking for all of the available metrics in this API or are there some which are more important than others? I ask because it's possible that some of this information may be in other APIs that you can utilize instead. To be honest, it's not likely that there will be a lot of overlap, but we can give it a shot!

Hi, Greg:

Thanks for your answer. Here are the indicators that are needed by Analytics area:

• assignee_stations
• first_resolution_time_in_minutes.calendar
• first_resolution_time_in_minutes.business
• full_resolution_time_in_minutes.calendar
• full_resolution_time_in_minutes.business

If is possible to obtain that info throught other APIs (or on another way) it would be great!

PS: Last two listed indicators are the most important

Regards,

Fabian Moreno

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Oh, too bad! And don't worry, Greg, I understand.

Thanks for your help in any case!

Regards,

Fabian Moreno

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Hi @greg29 , is there any way that the metrics mentioned above by Fabian could become available? Or for the Ticket_metrics table to contain archived tickets or if potentially Zendesk could enable to extend the time to achieve tickets so that they can be found in the ticket metrics table?

Hi Shweta! I couldn't say one way or the other whether this would be something that we could support. I would recommend sharing your feedback in this feedback forum and if the product teams have any questions or comments about it, they can work with you directly there.