Oauth2 issue with passport-zendesk : Failed to fetch user profile | Community
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Oauth2 issue with passport-zendesk : Failed to fetch user profile

  • November 19, 2021
  • 1 reply
  • 0 views

Hi everyone,
We have been encountering issues with OAuth2 in Zendesk.
We use passport-zendesk (JS) and we encounter this problem.
✖  ERROR     RuntimeError: Failed to fetch user profile 
err[name] InternalOAuthError
err[message] Failed to fetch user profile
err[oauthError] {
  statusCode: 401,
  data: '{"error":"invalid_token","error_description":"The access token provided is expired, revoked, malformed or invalid for other reasons."}'
}
----------------------------------------------------------------------
  oauth2.get('https://' + subdomain + '.zendesk.com/api/v2/users/me.json', accessToken, function(err, body) {
    var json;
    var profile = {};

    if (err) {
      return done(new InternalOAuthError('Failed to fetch user profile', err));
    }
Does someone have same issue ?
Thanks

1 reply

Eric27
  • November 22, 2021
Hey Charles,

We began rolling out a change on Friday that caused this issue, we've since rolled back the change so you should be up and running. We apologize for the inconvenience!