I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API. I've scoured the Support API and Talk API references and could not find it in either.
Do I really have to manually open the admin center for each agent to turn on their talk licenses? This is very time consuming and seems like a pretty basic feature, especially since chat license permissions are listed in the reference materials.
Hey Tyler,
You could accomplish this by using the create / update many users endpoint in combination with custom agent roles, though please note this feature is only accessible on the Enterprise plan.
What you would do is:
Create a custom agent role where talk is enabled.
Use the create or update many users endpoint to change your users to that role.
Hope this helps,
Eric
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