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New end user authentication for messaging widget

  • February 27, 2023
  • 5 replies
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Y

I am exploring messaging web widget. To show our chat agent if the end user is verified or not we have end user authentication through JWT for messaging. I am able to use that, it work like charm. 

Now condition for above is user must exist at zendesk to verify that, what about the case if the user logged in for first time in my website. I wanted to create zendesk end user on the fly when anyone logged into my website. So I already have all the details if user start any conversation.

Is there any way or best practices to handle that. 

    5 replies

    Tipene
    • Tipene
    • March 2, 2023

    Hey Yogesh,

    A new end user profile will be created for the user when they successfully authenticate and start a messaging conversation. If you want to create a user profile prior to a conversation being initiated, you could look at using the Users API endpoint. Here's a link to the end-user authentication docs which go in to more detail about the user profile creation flow:

    Authenticating end users in messaging

    I hope this helps. Feel free to reach out with any questions!

    Tipene

    Bala13
    • Bala13
    • September 8, 2023

    @yogesh12 You mentioned in your question that you were able to authenticate users in messaging successfully. I'm trying to do the same and running into issues. Can you please post your payload from jwt.io? I would like to compare my payload with yours. Here is mine. Thank you for your help.

    Mike53
    • Mike53
    • September 10, 2023
    Hi Bala! I see you created a ticket for this, helping you out there!
    ahsanu
    • ahsanu
    • October 26, 2023

    @bala13 is your issues already solved? i found same issues when try to authenticate enduser with jwt.
    i already try to change "exp" to unix timestamp, but nothing changed, i also has follow documentation but nothing help,

    i also found many user struggling with problem: https://support.zendesk.com/hc/en-us/community/posts/4709220609306-Receive-error-401-unauthorized-when-login-with-web-widget

    but no official try to helping out on that thread.

    @mike53 is this solved?

    Tipene
    • Tipene
    • October 26, 2023

    HI @ahsanu,

    Just a heads up that I've replied to your question in another thread on the same issue.

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