Need Help with Broken 301 Redirects Using Zendesk Public APIs

Hello everyone,

I'm Ajay, and I'm facing an issue with setting up 301 redirects using Zendesk's public APIs. Here’s what I have done so far:

I've set the redirects using the following cURL command:

curl --location 'https://spotdraft8511.zendesk.com/api/v2/guide/redirect_rules' \ --header 'Content-Type: application/json' \ --header 'Authorization: Basic *******************************' \ --header 'Cookie: __cfruid=***************************************' \ --data '{ "redirect_rule": { "redirect_from": "/test", "redirect_status": 301, "redirect_to": "https://starship.spotdraftteam.com/hc/en-us/articles/20189112202269-Glossary-of-Terms" } }'

The API response confirms that the redirects are set:

{ "records": [ { "id": "01J2ZXX210RNZNMR85AZX2NX4T", "brand_id": "18869586801565", "redirect_from": "/test", "redirect_status": "301", "redirect_to": "https://spotdraft8511.zendesk.com/hc/en-us/articles/20189112202269-Glossary-of-Terms", "created_at": "2024-07-17T08:45:50.000Z", "updated_at": "2024-07-17T08:45:50.000Z" }, { "id": "01J2ZXTRY6F4ST01XMNXX8XXSN", "brand_id": "18869586801565", "redirect_from": "/test/test", "redirect_status": "301", "redirect_to": "https://starship.spotdraftteam.com/hc/en-us/articles/20189112202269-Glossary-of-Terms", "created_at": "2024-07-17T08:44:35.000Z", "updated_at": "2024-07-17T08:44:35.000Z" } ], "meta": { "has_more": false, "after_cursor": "L3Rlc3QvdGVzdA==", "before_cursor": "L3Rlc3Q=" } }
 

Despite this confirmation, accessing starship.spotdraftteam.com/test leads to a 404 error. 
The redirects are clearly broken.
 

I'm enrolled in the EAP/Beta feature for Custom URL Redirects API. The setup process included filling out a form, which I did. Despite re-attempting the redirects, they still don't work.

Here is the most recent API call I made:

curl --location 'https://spotdraft8511.zendesk.com/api/v2/guide/redirect_rules' \ --header 'Content-Type: application/json' \ --header 'Authorization: Basic *******************************' \ --header 'Cookie: __cfruid=***************************************' \ --data '{ "redirect_rule": { "redirect_from": "/test2", "redirect_status": 301, "redirect_to": "https://starship.spotdraftteam.com//hc/en-us/articles/20189112202269-Glossary-of-Terms" } }'

Does anyone have insights or suggestions on why this might be happening and how I can resolve it? Any help would be greatly appreciated as this is critical for our go-live.
 

Thanks in advance!

Best,
Ajay