Hi!
Is it possible to create a webhook that can insert an internal comment on a follow-up ticket that includes the original tickets Assignee, Group, and the date it was solved?
Metadata Webhook for Follow-Up Ticket Assignee, Group, and Solved Date
Hi Hannah! Would this be adding an internal comment on an existing ticket or would you be creating a new ticket with this webhook?
Hi, @greg29 thank you so much for reaching out! We would like the webhook to add this metadata as an internal comment on the follow-up ticket upon creation. Is this possible?
@greg29 - Wow! I can't believe it's been almost a year. Is it possible to have metadata attach as an internal comment on the follow-up ticket upon its creation?
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Sorry for the missed reply. This is possible, but not with a trigger and webhook alone. The trigger that would notify the webhook on follow-up creation does not have access to the prior follow-up source ticket's data. So the webhook endpoint URL would have to be a custom middleware app that: