Mapping zendesk ticket and sunshine conversations via API | Community
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Mapping zendesk ticket and sunshine conversations via API

  • December 15, 2023
  • 1 reply
  • 0 views

I am trying to get all the Sunshine conversation messages that are linked to a Zendesk Ticket. Is this possible?

1 reply

Tipene
  • January 9, 2024

Hi @bala12,

The messages should be returned when accessing via the Ticket Audits endpoint. Can you confirm if this is the case on your end?