Hi,
I was wondering if there is a way to pull data from the Zendesk API to external sources, alternatively... If there might already be something built for a purpose like this.
It would be interesting for us to show how happy our customers are with our support team in real time on our website, using metrics like these:
{
"url":
"id": xxx,
"assignee_id":xxxx,
"group_id": xxx,
"requester_id": xx,
"ticket_id": xx,
"score": "good, with comment",
"created_at": "2021-12-09T00:05:17Z",
"updated_at": "2021-12-09T00:05:17Z",
"comment": "XXX",
"reason": null
"reason_id": 0
},
Showing this live feed on our support page on our website would help build credibility for our team.
We'd might have to add a new option on our CSAT landing page, regarding if they want it to be public online or just available to us, but would this be possible to do with a premium plan?
Best regards,
Jacob
