Issue with launching answer in the messaging

I tried to create a button with id: urgent and when it is clicked, it will open up the messaging window and search or select the answer, but it does not do anything.

Please advise, thanks.

<script>
$("#urgent").click(function(){
       zE("messenger", "open");
         window.zESettings = {
               webWidget: {
               answerBot: {
               search: {
                       labels: ['I would like some help']
                       }
               }
       };

});
</script>