Hi
Is there any way to get the defined Email template from Zendesk settings via Zendesk Rest API?
I would like to send emails to the end users using my own SMTP server. I'm using Zendesk Triggers + Webhooks to get the necessary information to generate the email but I don't know how to use defined in Zendesk Setting Email template to replicate the email process fully.
Unfortunately the email templates aren't accessible via API. In addition, any of the dynamic elements/placeholders within the template itself would not render correctly outside of Zendesk so I don't believe this would be an ideal option for generating an email. Likely the best option would be to create a template on your end and populate it directly with the relevant data pulled from Zendesk which you can access via API.
Sorry I couldn't be more help!
Tipene