Is there and end point to get descriptions for the corresponding ids in tickets? | Community
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Is there and end point to get descriptions for the corresponding ids in tickets?

  • June 8, 2023
  • 1 reply
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Sreenu

Hello All,

Is there and end point to get descriptions for the corresponding ids in the tickets. 

In particular when i fetch ticket details through API call , getting fileds lke assignee_id, brand_id, requester_id. How do i get assignee name, requester name, brand name etc from these ids?

Any links , references are helpful and highly appreciated.

Thanks in advance

1 reply

Hey Sreenu,
 
You can return the associated user and brand details with Show or List Tickets API requests by side-loading users and brands.